Need help?
FAQ
To order
Order placed but changed your mind? Or forgot something? Please contact us as soon as possible via hello@shopdutchies.nl. We cannot guarantee anything, but if your order has not yet been shipped, we can often still make changes.
Unfortunately, it is not possible to pick up your order. However, we have severalsales points in the Netherlands where Dutchies are available for purchase.
Payment
You can choose Klarna at checkout, so you can pay afterwards.
You can pay with iDeal through any bank in the Netherlands. In addition, we accept payments through Paypal, Klarna, Credit Card and Sofort.
Dispatch
Orders placed on business days before 2:00 PM will be shipped the same day with PostNL.
In principle, your order will be delivered by PostNL the next day. Please note that PostNL is currently busy and shipments may be delayed.
Unfortunately, we cannot do anything about this!
As soon as your order is received by PostNL, you will receive an email from PostNL with the link to track your Dutchies.
We deliberately chose PostNL as the sender precisely because we believe they have the most reliable delivery. But even there, things occasionally go wrong. In recent weeks, we have regularly had situations where PostNL indicates that the package has been delivered, but it was not in the mailbox and was not delivered to neighbors or a pickup point.
In all cases, it was eventually delivered within a few days. Therefore, we ask you to have a little more patience and hopefully you will have your Dutchies in your hands soon!
Shipping within the Netherlands: €4
Shipping to Belgium: €6.50
within Europe: €8.00
Orders over €70 are shipped for free!
Product information
Each case is custom made for the type of phone it is suitable for. Unfortunately, there are so many different phone brands and models that we have not been able to include them all in the collection. We have chosen the most common models. The collection is constantly expanding, so keep an eye on the site or sign up for the newsletter to
Yes, all products are finished with genuine and high-quality pebble leather. This ensures that the straps and cases not only look beautiful but also last a long time.
Although some customers can wirelessly charge their phone while it is in the case, our cases do not have built-in MagSafe due to the card holder blocking it. We are working on a MagSafe version, which will be available on our webshop in the spring of 2024!
The straps are adjustable in length, from 0.8 to a maximum of 1.3 meters. This makes them suitable for everyone: tall, short, and every body type.
You can clean the straps gently in a hand wash. We do not recommend washing the straps in the washing machine.
Dutchies cases and straps are made of high-quality materials and we have chosen a quality metal. Unfortunately, we cannot avoid that after intensive and daily use, the rings may slightly discolor. Therefore, we advise to use the case with care and protect it against scratches from other metals
Selling points
We dream of it...! That would be something: a Dutchies shop on PC Hooftstraat, Koopgoot or Champs Elysees... But no, unfortunately not yet! However, we are super proud of our sales points, which you can find on our contact page!
We have a number of telecom shops where Dutchies are available, you will find our points of sale on this page.
Do you want to add the Dutchies collection to the assortment of your store?
Then contact Lisanne via retail@shopdutchies.nl.
Customer service & contact
Do you have a question, comment or something else you would like to discuss with us? Then contact us by email: hello@shopdutchies.nl.
Although we often respond to your email within a few hours, we are a small webshop and also have a private life :), so sometimes it may take a little longer to receive a response from us, especially on weekends.
Although we often respond to your email within a few hours, we are a small webshop and also have a private life :).
Especially on weekends, it may take a little longer to get a response.
At the bottom of the website, you can leave your email address. You will then receive news about new collections or products and promotions first.